1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server merely automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data), and documents the request. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our services, which prevail in a balancing of interests, in accordance with Art. 6 (1) sentence 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website is processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2. Data processing for contract fulfilment and for contacting us

2.1 Data processing for contract fulfilment

For the purpose of contract fulfilment (including enquiries about and processing of any existing warranty and performance-related claims as well as any statutory update obligations) in accordance with Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, because in these cases we absolutely need the data to fulfil the contract and cannot dispatch the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on its transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete fulfilment of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

Merchandise management system

We use merchandise management systems from external service providers for order and contract processing. Our service providers act on our behalf as part of commissioned processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account

If you have given your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

2.3 Contacting us

As part of customer communication, we collect personal data in order to process your enquiries in accordance with Art. 6 (1) sentence 1 lit. b GDPR if you provide it to us voluntarily when contacting us (e.g. via contact form or email). Mandatory fields are marked as such, because in these cases we absolutely need the data to process your enquiry. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

Live chat tool WhatsApp

For the purpose of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to protect our legitimate interests in effective and improved customer communication, which prevail in a balancing of interests, in accordance with Art. 6 (1) sentence 1 lit. f GDPR. WhatsApp acts on our behalf. The telephone numbers stored by us on our mobile device are automatically processed on servers of Meta companies with their headquarters at 1601 Willow Road, Menlo Park, California 94025, USA. Only telephone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp's terms of use and privacy policy are stored.

Our service providers are based and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Israel, United Kingdom.

The adequacy decision for the USA serves as the basis for the third-country transfer, provided the respective service provider is certified. Certification is in place.

Our service providers are based and/or use servers in these countries: Singapore. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on these safeguards: standard data protection clauses of the European Commission.

2.4 Data processing for appointment booking

We collect personal data if you provide it to us voluntarily as part of an appointment booking. Mandatory fields are marked as such, because in these cases we absolutely need the data for the appointment booking and you cannot submit the appointment booking without it. Which data is collected can be seen from the respective input forms. Information in free text fields is voluntary and does not have to be filled in to submit the appointment booking. We ask you to refrain from providing sensitive data (e.g. health-related information such as illnesses) in such free text fields.

We use the data you provide for the appointment booking in accordance with Art. 6 (1) sentence 1 lit. b GDPR. After the booked appointment has been fully completed, your data will be restricted for further processing and deleted after expiry of any retention periods under tax and commercial law in accordance with Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

3. Data processing for shipping purposes

For the fulfilment of the contract in accordance with Art. 6 (1) sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of delivery notification

If you have given us your express consent to this during or after your order, we pass on your email address to the selected shipping service provider on this basis in accordance with Art. 6 (1) sentence 1 lit. a GDPR, so that the provider can contact you before delivery for the purpose of announcing or coordinating the delivery.

Consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After withdrawal, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

Noerpel Kempten GmbH
Dieselstrasse 18
87437 Kempten
Germany

4. Data processing for payment purposes

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data required for processing the payment transaction to our technical service providers, who act for us as part of commissioned processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract in accordance with Art. 6 (1) sentence 1 lit. b GDPR. In some cases, the payment service providers themselves collect the data required for processing the payment, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

Where applicable, we provide our service providers with further data, which they use, together with the data required for processing the payment, as our processors for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 (1) sentence 1 lit. f GDPR, this serves to protect our legitimate interests in safeguarding ourselves against fraud and in efficient payment management, which prevail in a balancing of interests.

4.3 Credit check

If we make advance payment (in the case of purchase on account), we obtain an identity and credit report from service companies specialising in this (credit agencies). For this purpose, we transmit your personal data required for a credit check to:

Creditreform Boniversum GmbH
Hammfelddamm 13
41460 Neuss
Germany

This serves to protect our legitimate interests, which prevail in a balancing of interests, in accordance with Art. 6 (1) sentence 1 lit. f GDPR, in assessing the creditworthiness and willingness to pay of our potential customers prior to the conclusion of the contract and thus avoiding payment defaults, and is necessary for the conclusion of the contract in accordance with Art. 22 (2) lit. a GDPR. Appropriate measures to protect your rights, freedoms and legitimate interests are taken into account. You have the option of presenting your point of view and contesting the decision by contacting the contact option described in this privacy policy. After complete fulfilment of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

4.4 Use of debt collection service providers

We pass on your data to a commissioned debt collection service provider, Creditreform Kempten Allgäu, Fürstenstraße 1, 87439 Kempten (Allgäu), Germany, if our payment claim has not been settled despite a previous reminder. In this case, the claim is collected directly by the debt collection service provider. This serves the fulfilment of the contract in accordance with Art. 6 (1) sentence 1 lit. b GDPR and the protection of our legitimate interests in the effective assertion and enforcement of our payment claim, which prevail in a balancing of interests, in accordance with Art. 6 (1) sentence 1 lit. f GDPR.

5. Advertising by email

5.1 Email newsletter with sign-up

If you sign up for our newsletter, we use the data required for this or data you provide separately to send you our email newsletter on a regular basis based on your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.

After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

5.2 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are based and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: Canada.

Our service providers are based and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA. A decision of the European Commission on an adequate level of data protection for the USA exists as the basis for a third-country transfer, provided the respective service provider is certified. Until certification by our service providers, the data transfer continues to be based on this foundation: standard data protection clauses of the European Commission.

Our service providers are based and/or use servers in these countries: India. There is no adequacy decision of the European Commission for this country/these countries. Our cooperation with them is based on these safeguards: standard data protection clauses of the European Commission.

6. Cookies and other technologies

General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages.

Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).

When you use our online services, we use strictly necessary technologies in order to be able to provide the telemedia service you have expressly requested. The storage of information on your device or access to information already stored on your device does not require consent in this respect. For functions that are not strictly necessary, the storage of information on your device or access to information already stored on your device requires your consent. We would like to point out that if consent is not given, parts of the website may not be fully usable.

Any consents you have given remain in place until you adjust or reset the respective settings on your device.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR. Once the purpose no longer applies and we cease using the respective technology, the data collected in this context will be deleted. You can withdraw your consent at any time with effect for the future. Further information on your withdrawal options can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Use of Google services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") described below. The information automatically collected by Google technologies about your use of our website is generally transferred to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Unless otherwise stated for the individual technologies, the data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google's privacy policy.

Our service providers are based and/or use servers in countries outside the EU and the EEA, for which the European Commission has established an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. The data processing is based on an agreement on commissioned processing by Google. If you do not give us your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR to the use of Google Analytics, no cookies will be stored on or read from your device. To close gaps in web analysis through behavioural and conversion modelling, pings with data (user agent, information on your consent behaviour, screen resolution, IP address) are sent to Google.

Google Ads

For website analysis and event tracking, we use Google Ads conversion tracking to measure your subsequent usage behaviour if you have reached our website via an advertisement from Google Ads. Cookies may be used for this purpose and data may be collected (IP address, time of visit, device and browser information as well as information on your use of our website based on events we have specified, such as visiting a website or signing up for a newsletter), from which usage profiles are created using pseudonyms.

Google Maps

For the visual presentation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and Google then processes it. We have no influence on this subsequent data processing.

Google Fonts

For the uniform presentation of the content on our website, the script code "Google Fonts" collects data (IP address, time of visit, device and browser information), transmits it to Google and Google then processes it. We have no influence on this subsequent data processing.

Google Tag Manager

The Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing is based on an agreement on commissioned processing by Google. The use of the Google Tag Manager enables the integration of various services/technologies. If you do not wish individual tracking services to be used and have therefore deactivated them, the deactivation remains in place for all affected tracking tags integrated via the Google Tag Manager.

8. Social media

8.1 Social buttons from Instagram (by Meta), WhatsApp

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

8.2 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube

If you have given your consent to the respective social media operator in accordance with Art. 6 (1) sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options in this regard to protect your privacy, can be found in the providers' privacy notices linked below. Should you still need help in this regard, you can contact us.

Facebook

Facebook (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. The data processing in the context of visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are based and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for the third-country transfer, provided the respective service provider is certified. Certification is in place.

Our service providers are based and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on these safeguards: standard data protection clauses of the European Commission.

Instagram

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. The data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are based and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for the third-country transfer, provided the respective service provider is certified. Certification is in place.

Our service providers are based and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on these safeguards: standard data protection clauses of the European Commission.

YouTube

YouTube is a service of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Our service providers are based and/or use servers in countries outside the EU and the EEA, for which the European Commission has established an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 GDPR, the right to demand without undue delay the correction of inaccurate personal data stored by us or the completion of your personal data;
• in accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary to exercise the right to freedom of expression and information;to fulfil a legal obligation;for reasons of public interest orto establish, exercise or defend legal claims;
• in accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you;the processing is unlawful but you refuse its deletion;we no longer need the data but you need it to establish, exercise or defend legal claims oryou have objected to the processing in accordance with Art. 21 GDPR;
• in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another controller;
• in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

9.2 How to contact us

If you have any questions about the collection, processing or use of your personal data, or if you wish to obtain information about, correct, restrict or delete your data, withdraw consent you have given, or object to a specific use of your data, please contact us directly using the contact details in our legal notice.

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