Returns

You can send unused goods back to us within 14 days of receipt. You register the return in your customer account.

How to return an order

  1. Register the return

    Log in to your customer account with the email address you ordered with. You receive a login code by email; you do not need a password. Open the order, select the items and request the return.

    Register a return

  2. Wait for approval

    We check your request and send you the email "Return approved". Shortly after, your return label arrives in a separate email; you also find it in your customer account with the order. Please do not send anything before the label has arrived.

  3. Pack and send the parcel

    Please put the delivery note or a slip with your order number in the parcel, print the label and attach it clearly visible. Hand the parcel in with the carrier named on the label. With DHL in Germany that is a branch, parcel shop or Packstation; with the QR code from the email DHL prints the label for you. Abroad this is usually your national postal service, in Austria for example Austrian Post: a post office, a postal partner, a Post-Versandstation or a Poststation. Please print the label for this. Skis, snowboards and long poles always go with GLS: attach the printed label and take the parcel to a GLS ParcelShop. For the return we keep 5 € of the refund, 6.90 € for returns from abroad.

  4. Your refund

    As soon as your parcel has arrived, we refund the purchase price of the returned items minus the return fee to the payment method you used.

Good to know

  • Exchanges: there is no direct exchange. Send the item back and simply order the size or colour you want.
  • Used goods cannot be exchanged.
  • Mounted skis: skis mounted according to your details are generally excluded from exchange. If they are returned anyway, we reserve the right to withhold a processing fee of €50.
  • Return costs: you receive the label from us. For the return we keep 5 € (within Germany) or 6.90 € (from abroad) of the refund. For a complaint we pay the return shipping.
  • Faulty or wrong item? That is a complaint, not a return. Report it with our complaint form: you upload photos there, and if we need the item we send you a free return label.
  • Order from our previous shop (up to 8 September 2026)? These orders are not in your customer account. You can still report a defect with our complaint form, with the invoice number and a photo of the invoice. For anything else, email us at reklamationen@sport-schindele.de.

Shipping costs

Germany

Enthält eine Bestellung Waren aus mehreren Kategorien, gilt der höchste Satz. Die Versandkosten werden nicht addiert.

Price
Standardpaket5,00 €
Überlänge (Ski, Snowboards, nicht klappbare Stöcke, Skistöcke ab 120 cm)9,90 €
Fahrräder und E-Bikes (Spedition)49,90 €
Gift card by emailkostenlos

Ausland

Alle Preise in Euro. Auch im Ausland gilt bei gemischten Bestellungen der höchste Satz.

EU-Gruppe 1: Bulgarien, Estland, Finnland, Kroatien, Lettland, Litauen, Niederlande, Polen, Slowakei, Spanien, Tschechien, Ungarn.
EU-Gruppe 2: Belgien, Dänemark, Irland, Luxemburg, Portugal, Schweden, Slowenien.

ATITFRCHNOEU-Gruppe 1EU-Gruppe 2
Standardpaket6,906,9011,9014,9015,0014,9024,85
Ski, Snowboards und Stöcke15,5024,8524,8524,8524,8524,8524,85
Fahrräder und E-Bikes (Spedition)68,9568,9568,95100,90100,9068,9568,95